Legal
Refund Policy
Last updated: 12 September 2026
7-day access guarantee
If you cannot access or download the Monthly MIS Dashboard after payment, contact us within seven days of your order date. We will help restore access or provide the purchased file. If we cannot resolve the verified access issue, you may request a full refund.
How to request a refund
Email us at support@metricmitra.in with your Razorpay payment reference, purchase email address and a description of the access issue. Please allow us a reasonable opportunity to restore access before requesting a refund.
Refund eligibility
This guarantee applies only when you cannot access or download the purchased product and we are unable to resolve the issue. It does not cover change-of-mind requests, incorrect data entry, unauthorised modifications, or software incompatibility outside the stated requirements.
Workbook support
If you can access the file but experience a technical issue, contact support. We will provide reasonable assistance or a corrected file where appropriate, but technical-use issues do not qualify for the access guarantee unless they prevent you from accessing the purchased file.
Refund method and timing
Approved refunds are issued to the original payment method. The time it takes for the funds to appear depends on your bank or payment provider and may take several business days.
Contact us
If you have any questions about this Refund Policy, contact support@metricmitra.in.