Privacy Policy

Who we are

This website and the Monthly MIS Dashboard product are operated by Metric Mitra (trading as MetricMitra). Metric Mitra is the data controller for personal data collected through this site.

For privacy questions, contact us at support@metricmitra.in.

What personal data we collect

• Contact details — name, email address and any phone number you provide.
• Account and order information — purchase history, order references and product delivery details.
• Payment information — payment details are collected and processed by Razorpay. We do not store full card numbers or UPI credentials on our servers.
• Support messages — emails, chat transcripts and attachments you send us.
• Usage and technical data — IP address, browser type, device identifiers, pages visited and referral information.
• Cookies and similar technologies — used for essential site functionality and analytics.

How we use your data

• To process and deliver your order and provide access to the product.
• To communicate with you about your purchase, account or support request.
• To prevent fraud, secure our service and meet legal obligations.
• To understand how visitors use the site and improve our product and marketing.
• To send you updates or offers where you have consented to marketing.

Legal basis for processing

We process personal data on the basis of: (a) performance of a contract with you, (b) our legitimate interests in operating and improving the service, (c) compliance with legal obligations, and (d) your consent where required (for example, for marketing emails).

Who we share data with

• Service providers — hosting, analytics, email delivery and customer support tools that process data only on our instructions.
• Payment provider — Razorpay processes payments and related transaction data.
• Professional advisers — legal, accounting or tax advisers when necessary.
• Authorities — regulators, courts or law enforcement where required by law.

International transfers

Some of our service providers process data outside India, including in the United States, United Kingdom and European Economic Area. Where data is transferred internationally, we rely on appropriate safeguards such as standard contractual clauses or adequacy decisions.

Data retention

We keep personal data for as long as necessary to provide the service, fulfil legal and accounting obligations, resolve disputes and enforce our agreements. When data is no longer needed, we delete or anonymise it.

Your rights

Depending on your location, you may have the right to access, correct, delete, restrict or object to processing of your personal data, and to receive a copy in a portable format. You may also withdraw consent for marketing at any time. To exercise your rights, email support@metricmitra.in.

Security

We use appropriate technical and organisational measures, including encryption in transit, access controls and regular review of our service providers, to protect personal data.

Cookies

We use essential cookies to operate the site and analytics cookies to understand usage. You can manage cookie preferences through your browser settings.

Changes to this notice

We may update this Privacy Policy from time to time. The latest version will be posted on this page with the updated effective date.